Privacy policy
Last updated 14 Nov 2026. Plain English, same as in the app.
What Scales keeps
Your name and email (to sign you in), your household and its members, your animals, everything you log about them, feeder stock, and photos you add. Nothing else about you or your phone.
Where it’s kept
In a private database and private file storage run by Supabase (data centre in Sydney, Australia). A copy is kept on your phone so the app works without signal. Only members of your household can see your household’s data; guests lose access when their time ends.
Who sees it
Only you and the people you invite. Share links show one animal’s record to whoever has the link, until it expires or you turn it off. Scales has no ads, no tracking and doesn’t sell or share data.
AI features
If you use Scales AI (questions, Say it and Tell Scales), the photo check or smart import, the text, photo or file you give, with the relevant animal’s record, is sent to Anthropic’s Claude. Anything to be saved is shown to you to confirm first. Anthropic does not use it to train its models. Nothing is saved until you confirm.
Voice
When you tap the mic and talk, your phone’s own speech recognition (Apple or Google, the same service as keyboard dictation) turns it into text. Scales gives it your animals’ names and foods as hints so it hears them right. Scales does not keep the recording; only the text you then check and save is.
Pilot support
While Scales is in its test (pilot) phase, the Scales team can open your account to help with problems you report. Every time this happens it is recorded. This stops when the pilot ends.
Your control
Export everything any time (Me → Export all data). Delete your account any time (Me → Delete account): households where you are the only member are deleted with all their animals, logs and photos; in shared households your entries stay, shown as “Former member”. Deleted data leaves the live database straight away; copies in the database’s automatic backups are erased when those backups expire, within 7 days.
Not advice
Scales records care and points out patterns (like weight loss). It is not veterinary advice; see an exotics vet for health concerns.
The website
scalesbydnd.app has no ads, no tracking and no analytics cookies. To stop bots, the waitlist form uses Cloudflare Turnstile, a security check that looks at technical signals from your browser; Cloudflare does not use it to track you across sites.
The waitlist
If you join the waitlist we keep only your email address, in the same private Scales database, and use it only to tell you about Scales (mainly when it launches). To be removed, email [email protected] and we delete it.
Questions
Email [email protected].